reBOOT Canada: Transforming Electronics Donation Management

For nearly three decades, reBOOT Canada has empowered underserved communities by refurbishing and distributing donated electronics. With programs like reSTART and reLAY, they provide low-cost computers and enhance digital inclusion across Canada. However, handling thousands of donations manually posed operational and logistical challenges that limited reBOOT’s capacity to meet growing needs. Seeking a solution tailored for in-kind donation management, reBOOT found a partner in Givvu, whose platform offered streamlined operations and long-term support for their mission​.

The Challenge: Manual Processes and Limited Resources

Before implementing Givvu, reBOOT Canada managed donations through multiple spreadsheets and manual processes, resulting in inefficiencies and data inconsistencies. This labor-intensive approach hindered reBOOT’s ability to track inventory, slowed donation processing, and strained staff resources. In 2021, amid reduced staff availability during the COVID-19 pandemic, reBOOT’s need for an efficient, remote-friendly system became urgently apparent. They explored the market but found most donation software catered solely to cash donations, highlighting a gap in solutions designed for in-kind donations​.

The Solution: Givvu’s Tailored Approach for Nonprofit Needs

Recognizing this gap, Givvu team developed a platform specifically for in-kind donation management, providing reBOOT with the automation and flexibility they needed. Givvu streamlined processes, enabling staff to process donations in minutes rather than hours. The platform’s integrated tracking, reporting, and overall donation management features ensured that reBOOT could manage donations with minimal manual intervention, even when operating remotely across multiple locations in Canada and expanding to a new location in Vancouver.

Francisco Rota, Executive Director at reBOOT Canada, shared,

Before Givvu, processing donations was a lengthy and cumbersome task that took hours. Givvu is a solution that simplifies how nonprofits handle in-kind donations. It’s smart, impactful, and exactly what we needed and the sector needs.

After implementing Givvu, reBOOT Canada saw an incredible 70% increase in donations processed in the first year, a leap that would have been impossible with their previous system​.

Impact: Increased Efficiency, Growth, and Accountability

Since partnering with Givvu, reBOOT Canada has experienced an average annual growth of 20% in donation volume over the past three years. This growth reflects reBOOT’s expanded capacity to serve communities and fulfill its mission. In 2022 alone, reBOOT processed over 58,000 items—a staggering 319% increase compared to pre-Givvu numbers. This efficiency allowed reBOOT to serve more people and respond to a wider range of community needs without sacrificing operational accuracy.

Additionally, Givvu's reporting features proved invaluable during two recent tax audits. With comprehensive, automated tracking, reBOOT could easily provide audit-ready documentation, satisfying regulatory requirements without the hassle of manual reconciliation. “Givvu made a critical process manageable, enabling us to demonstrate transparency and compliance with confidence,” Francisco Rota noted.

Results & Impact

Looking forward, reBOOT Canada and Givvu are exploring new features to further enhance the platform. Planned updates include advanced inventory management tools and improved data analysis capabilities, designed to help nonprofits like reBOOT better manage resources and gain insights into donor trends. By incorporating ongoing feedback from reBOOT and similar organizations, Givvu is truly committed to building solutions that align closely with the evolving needs of nonprofits handling in-kind donations.

“Givvu’s commitment to understanding our unique challenges and the operations inside out has been invaluable. This collaboration ensures that nonprofits can rely on a tool built specifically for them, one that grows and adapts alongside our needs,” said Francisco Rota.

Empowering Nonprofits to Focus on Their Mission

Through Givvu’s platform, reBOOT Canada transformed its donation management process, enhancing efficiency, transparency, and growth potential. Givvu enabled reBOOT to not only meet but exceed its operational goals, helping bridge the digital divide in communities across Canada. Nonprofits facing similar challenges are invited to join reBOOT Canada in leveraging a platform that supports their mission and amplifies their impact through smart, tailored technology solutions.